What Is Reactive Maintenance?

Sometimes referred to as “break-fix” maintenance, involves responding to issues as they arise. When something within your access control system suddenly stops working—whether it’s a faulty door release, a reader that won’t scan, or an unresponsive control panel—reactive maintenance is the immediate action taken to fix the problem.

While not a replacement for Planned Preventative Maintenance (PPM), reactive maintenance is an essential part of keeping your building secure when the unexpected occurs.

Even with regular servicing, faults can still develop due to wear and tear, environmental conditions, accidental damage, or system misuse. That’s why it’s critical to have a trusted provider who can respond quickly and efficiently when things go wrong.

At Intes UK, our experienced engineers are on-hand to respond rapidly to reactive maintenance requests. Whether your system is partially or completely down, our goal is to restore full functionality with minimal disruption to your operations.